Common purchase queries answered
Orders and Shipping
For orders within Sweden, the delivery time is between 1–4 business days.
For international orders to Denmark, Germany, the Netherlands, Belgium, Austria, Poland, Finland, Slovakia, Luxembourg and Czech Republic. Delivery typically takes between 2–9 business days.
All customers can track their package using the tracking link provided in the email you receive once your order has been packed.
If you’re in Sweden, you can also track your deliveries by downloading the “Mina Paket” app. Your packages will be added automatically as long as you’ve used the same phone number or email address for your order as in the app settings.
Once your package has arrived, you will usually receive a notification via text message, but sometimes also by email. If you haven’t received any notification after 9 business days, please contact us.
Domestic shipping – Sweden
- DB Schenker Parcel (Service Point): Trackable shipping to your selected pickup location. You’ll receive an text message when your parcel arrives to the Service Point. You can track it using the “Mina Paket” app or via the tracking link provided in the email you receive once your order has been packed.
Delivery time: 1–4 business days.
Cost: 49 SEK for orders under 699 SEK. Free shipping on orders over 699 SEK. - DHL Service Point: Trackable shipping to your chosen DHL Service Point. Text message notification on arrival to the Service Point. Track with “Mina Paket” app or via the tracking link provided in the email you receive once your order has been packed.
Delivery time: 1–4 business days.
Cost: 69 SEK.
International shipping – Denmark, Germany, the Netherlands, Belgium, Austria, Poland, Finland, Slovakia, Luxembourg and Czech Republic.
DHL Parcel Connect (Service Point)
Trackable shipping to your selected pickup location. You will receive a notification via email or text message when your parcel is ready for pickup. Tracking is available through the link provided in the email you receive once your order has been packed.
Delivery time: 2–9 business days
Cost: 80 SEK for orders under 699 SEK. Free shipping on orders over 699 SEK.
At the moment, we ship to Sweden, Denmark, Germany, the Netherlands, Belgium, Austria, Poland, Finland, Slovakia, Luxembourg and Czech Republic. If you live in another country, you are very welcome to contact us via email or the contact form below, and we will see if we can find a solution for you.
We offer secure and flexible payment options in partnership with Stripe. You can choose to pay by credit or debit card or Klarna – including options like pay later, split payments, or invoice. All transactions are encrypted and processed securely.
If you’ve entered the wrong address, contact us immediately at kundservice@shervano.com. If the order hasn’t shipped yet, we’ll do our best to update it.
If it has already shipped, you may need to contact the delivery carrier. If the package is returned to us, we can resend it to the correct address—additional shipping fees may apply.
Note: You are responsible for providing accurate information at checkout. We are not liable for delays or costs due to incorrect details.
Unfortunately, pre-ordering is not available at the moment. However, you can sign up for the waitlist on the product page, and we’ll notify you as soon as the item is back in stock
If you need to swap an item
Returns and Exchanges
With us, you have a 20-day return policy from the day you receive your order. To make a return, please email kundservice@shervano.com with your order number and specify what you would like to return.
As the customer, you are responsible for the return shipping cost, which depends on the weight and volume of the package. We will inform you of the cost once you have contacted us.
If the product’s condition has deteriorated beyond reasonable inspection—such as signs of actual use, wear, damage, or missing components like tags or protective foil. We reserve the right to reject the return and send the item back to you without issuing a refund.
Yes, you always have the right to withdraw within 14 days, in accordance with the Swedish Distance Contracts Act (2005:59). Please notify us within 14 days of receiving your order.
We also offer a 20-day open purchase period from the day you receive your order.
If you wish to exercise your right of withdrawal, please contact us via email and we will assist you.
If the product’s condition has deteriorated beyond reasonable inspection—such as signs of actual use, wear, damage, or missing components like tags or protective foil. We reserve the right to reject the return/open purchase and send the item back to you without issuing a refund.
If the package is damaged when you pick it up, please report it to us as soon as possible.
If possible, take a photo of the damage on site and contact our customer service at kundservice@shervano.com.
If the package is not fully intact and appears damaged, you should still accept it to avoid it being left at the pickup point and automatically returned to us after 14 days, which will be treated as an “Unclaimed Package.”
So please accept the package and contact us – we will assist you.
You can reach us by using the form below or by sending an email to kundservice@shervano.com.
It’s possible to cancel your order as long as it hasn’t already been shipped. Please send us a request via email, and we’ll assist you.
Note that in some cases, your order may already be packed or shipped before we can make changes. If the item has already been sent, you will be responsible for the return shipping cost.