Terms of Purchase & Delivery

Table of Contents

1. Prices & Fees
2. Shipping & Delivery
3. Payment
4. Right of Withdrawal & Returns
5. Claims & Warranty
6. Disclaimer

General Information

Our website is currently under construction, which may make some areas appear incomplete. However, more products are coming soon—stay tuned! We are still accepting orders as usual.

At SherVano, we care about the environment and avoid unnecessary consumption. Therefore, we reuse packaging materials and shipping supplies from our own deliveries.

1. Prices & Fees

• All prices on Shervano.com include VAT (Value Added Tax), which is calculated based on the shipping destination within the EU. Prices are displayed in Swedish Krona (kr, SEK).

2. Shipping & Delivery

General

SherVano offers several shipping options and currently delivers to the following countries:

• Sweden
• Denmark
• Germany
• The Netherlands
• Belgium
• Austria
• Poland
• Finland
• Slovakia
• Luxembourg
• Czech Republic

If you reside in another country, feel free to contact us via email or our contact form—we’ll do our best to arrange a solution.

Note: You, the customer, are responsible for providing accurate contact details at checkout. We are not liable for costs incurred due to incorrect customer information.

Shipping Methods & Costs:

Domestic shipping – Sweden

• DB Schenker Parcel (Service Point): Trackable shipping to your selected pickup location. You’ll receive an text message when your parcel arrives to the Service Point. You can track it using the “Mina Paket” app or via the tracking link provided in the email you receive once your order has been packed.
  Delivery time: 1–4 business days.
  Cost: 49 SEK for orders under 699 SEK. Free shipping on orders over 699 SEK.
  
  
• DHL Service Point: Trackable shipping to your chosen DHL Service Point. Text message notification on arrival to the Service Point. Track with “Mina Paket” app or via the tracking link provided in the email you receive once your order has been packed.
  Delivery time: 1–4 business days.
  Cost: 69 SEK.
  
  

International Shipping – Selected EU Countries
(Denmark, Germany, the Netherlands, Belgium, Austria, Poland, Finland, Slovakia, Luxembourg and Czech Republic)

DHL Parcel Connect (Service Point)
Trackable shipping to your selected pickup location. You will receive a notification via email or text message when your parcel is ready for pickup. Tracking is available through the link provided in the email you receive once your order has been packed.
Delivery time: 2–9 business days
Cost: 80 SEK for orders under 699 SEK. Free shipping on orders over 699 SEK.

Uncollected / Undelivered Packages

Service Point Pickups:
Packages are held for 14 days after you’ve been notified. After three reminders, the package is returned to us. A fee of 300 SEK will be charged for uncollected packages. This fee covers return shipping, handling, and administrative costs.

Damaged Packages

If your package appears damaged upon pickup, notify us as soon as possible. Take a photo at the pickup location and contact customer support at kundservice@shervano.com.

Even if the package looks damaged, please accept it to avoid it being returned as an uncollected package. Then contact us, and we’ll help you from there.

3. Payment

We offer a secure and seamless checkout experience powered by Stripe.

You can choose to pay with:

• Credit or Debit Card (Visa, Mastercard, American Express, etc.)
• Klarna – Pay later or split your purchase into flexible installments

All transactions are protected with industry-standard encryption and secure authentication protocols (3D Secure). No account is required — just a smooth, fast, and trusted checkout.

4. Returns & Right of Withdrawal

To return an item, contact customer service at kundservice@shervano.com or via our contact form. Always include your name and order number.

You have a 14-day right of withdrawal starting from the day you receive your order.

We also offer a 20-day open purchase period from the date you receive your item.

Returned items must be in the same condition as when you received them, allowing for reasonable inspection (for example, trying on the product as you would in a store). All original packaging and materials must be included.

Return shipping costs are your responsibility.

The return fee is equal to the actual cost of shipping the item back to us. Customer service will provide the exact amount.

If the product’s condition has deteriorated beyond reasonable inspection—such as signs of actual use, wear, damage, or missing components like tags or protective foil—we reserve the right to reject the return and send the item back to you without issuing a refund.

We also reserve the right to apply a value deduction if the product cannot be resold at full price due to a change in condition. A minimum deduction of 100 SEK applies.

Please ensure your return is securely packed to avoid damage during transit.

If the return does not meet the above conditions, we may reduce the refund accordingly.

Refunds will be processed within 15 days of receiving and inspecting the returned item.

Original shipping fees paid for home delivery are non-refundable in case of full or partial returns.

Return shipping costs will be deducted from your refund.

5. Claims & Complaints

Swedish customers are entitled to a 3-year reklamationsrätt (right to claim) in accordance with Swedish consumer protection laws.

For international customers, a 2-year warranty applies to all products purchased from SherVano.

If you discover a defect covered by the warranty, please contact our customer service at kundservice@shervano.com or use the contact form as soon as possible.

The warranty does not cover:

• Damage caused by misuse or lack of maintenance
• Normal wear and tear
• Intentional damage or improper use

You are responsible for return shipping. If it turns out to be a production defect, the shipping cost will be refunded. If it’s a user error, we will contact you with the next steps.

To file a complaint, please email us with:

• A clear description of the problem
• Your order number and receipt
• Photos showing the defect and packaging

If your complaint is approved, we will either:

• Send you a replacement item, or
• Offer a partial refund depending on the situation

For customers in Sweden, the complaint process follows the Swedish Consumer Purchase Act. For international customers, local consumer protection laws may apply depending on your country of residence.

We reserve the right to decline complaints if the product is not deemed defective.

If approved, return shipping costs will be refunded.

6. Reservation

We reserve the right for typographical errors, price adjustments, stock issues, incomplete information, and incorrect product specifications on our website.